We keep policies simple and transparent to reduce surprises and support fast resolutions.
We keep policies simple and transparent to reduce surprises and support fast resolutions.
Our Policy
All sales are final. Due to the nature of the product, we do not accept returns or exchanges for change of mind or used items. Unauthorized returns are not eligible for refund.
Damaged or Wrong Item
If your order arrives damaged or you received the wrong item, email support@cleanpawmat.org within 7 days of delivery with your order number and clear photos.
We will repair, replace, or refund at our discretion after review.
Tips for Best Results
Rinse the mat after each use.
Check traction before each use.
CleanPaw reserves the right to update this policy.
This page does not include medical/sanitary or antimicrobial claims.
